For Additional Assistance
You may create a New Account by visiting Create An Account
You may reset your password on the Forgot Your Password
All orders process very quickly to provide you with the best level of service, and therefore we most likely cannot cancel orders that are processing. You may reach out to Customer Service at Contact Us and we can provide you with further assistance on the status of your order.
Enter a promotional/discount code on the shopping cart page or checkout. Find the field called "Discount Code" and enter your code on the right side of the page. Enter your code, then click "Apply Discount" before proceeding to checkout.
TrueTemperSports.com accepts the following payment methods: Credit card (Visa, MasterCard, or American Express), PayPal, Klarna or eGift Card.
TrueTemperSports.com accepts Gift Cards issued online. Gift Card amount can be applied as payment in your Shopping Cart or Checkout.
To check your Gift Card balance, log into your Account and navigate to Gift Cards Tab
You can buy with confidence from True Temper Sports. If an item you have purchased from TrueTemperSports.com goes on sale for a lower price within 14 days of your original purchase, True Temper Sports will refund the difference. Price Protection Policy only applies to products sold by True Temper Sports. True Temper Sports reserves the right to modify or cancel this policy at any time.
True Temper Sports offers returns on most items purchased on our site within 30 days of receipt of order shipment.
Please note that custom product orders are final and cannot be returned.
Please follow these additional guidelines when making a return to TrueTemperSports.com:
We do not offer exchanges on TrueTemperSports.com. If you need a different item, please start a Return for a refund and place a new order at your convenience.
Yes. However, please be advised that if the return is accepted, the refund will be applied to the original form of payment. If your product was purchased through an authorized dealer, you will need to contact the dealer to facilitate your return. If your product was purchased directly on TrueTemperSports.com, you can return it as long as it meets our return guidelines.
We are only able to process e-commerce returns for products that were purchased on TrueTemperSports.com. If you purchased a product from an authorized dealer, please inquire about returning it by contacting the dealer directly.
To start the return process, log in to your TrueTemperSports.com Account.
On the Account Summary page, locate the Orders tab. Select the order from which you wish to return a product. To start the return process, click on the 'Return' link and select the product for return and submit the required form information. We will review your request within 2 business days and approve for a return plus a prepaid return shipping label that will be emailed to you. The status of your return can be found in the 'My Returns' section or your Account
Unfortunately we are only able to process returns for products purchased directly on Truetempersports.com. If you purchased a True Temper Sports product elsewhere from an authorized dealer or retail store, please inquire about returning it by contacting the dealer directly.
As soon as your return is received, we will issue a refund and any Klarna payments already made will be refunded to your original payment method and your remaining payments for that purchase will be canceled. After Truetempersports.com issues a refund, it takes Klarna around 5-7 business days to process and post your refund to your original payment method.
Learn More about Klarna
Returns and refunds of orders placed using Klarna are subject to our our return and exchange policy. To return your item(s), use our return shipping label.
True Temper Sports carry a limited warranty that varies by product type. Please refer to the chart below.
|Sport||Product Warranty||Warranty Period||Details|
|Baseball||Hybrid Baseball Bats
Aluminium Baseball Bats
|1 Year||Read Full Baseball Warranty|
|Lacrosse||Heads & Sticks/Handles||6 Months||Read Full Lacrosse Warranty|
|Protective Gear, Pads, Bags $ Apparel||30 Days|
|Hockey||One Piece Sticks||30 Days||Read Full Hockey Warranty|
|Protective Gear, Pads, Bags & Apparel||90 Days|
|Stock Skates||90 Days|
|Custom Skates||6 Months-Boots12 Months-Blades & Holders|
|Golf||Shafts||Please contact your club and shaft dealer where purchased|
Once you have submitted the warranty form, we will review your claim within 7 business days and will contact you as soon as the review is complete.
Links to Warranty Claim Forms:
BASEBALL WARRANTY CLAIM FORM
HOCKEY WARRANTY CLAIM FORM
LACROSSE WARRANTY CLAIM FORM
We do our very best to process your order as fast as possible between Monday-Friday. Any orders received after 12:00 PM CT will be processed the next business day. If you requested Ground shipping, your order will normally ship within 24-48 hours from our warehouse. Orders with expedited shipping placed before 12pm CST will ship the same day.
US Ground FedEx (4-6 business days)
US Expedited FedEx (3-4 business days)
US Express Overnight FedEx (1-2 business days, depending on region)
TrueTemperSports.com orders will ship via FedEx to US destinations and via Purolator to Canada.
TrueTemperSports.com can only ship orders to the United States & Canada
If you requested Ground shipping, your order will normally ship within 24-48 hours from our warehouse. Orders with expedited shipping placed before 12pm CST will ship the same day. All shipping estimates provided are business days, please allow additional time for shipping over weekends.
Ground, Expedited and Express shipping fees to the US & Canada will be displayed in your Shopping Cart.
You will receive a shipping confirmation email which will provide a link to track your order. In addition, you may login to Your Account and view your Order tracking information.
No, unfortunately True Temper Sports cannot ship to APO/FPO address.
You will just need to provide us with some information and set up your new account here.
You will have an opportunity to enter a promotional/discount code on the shopping cart page. Once you've added everything you are ordering to your shopping cart, there is a field to enter your code on the right side of the page. Enter your code, then click "Apply" before proceeding to checkout.
You can retrieve your password by providing us your email address here.
Truesports.com invites you to pay for your order using either PayPal, or a Visa, MasterCard, or American Express credit or debit card.
No- we are unable to accept gift cards for online orders.