Help

ORDERING

How do I create an Account to shop on TrueTemperSports.com?

You may create a New Account by visiting Create An Account

What should I do if I forget my password?

You may reset your password on the Forgot Your Password

How do I Cancel my Order?

All orders process very quickly to provide you with the best level of service, and therefore we most likely cannot cancel orders that are processing. You may reach out to Customer Service at Contact Us and we can provide you with further assistance on the status of your order.

Where do I enter a promotional or discount code?

Enter a promotional/discount code on the shopping cart page or checkout. Find the field called "Discount Code" and enter your code on the right side of the page. Enter your code, then click "Apply Discount" before proceeding to checkout.

How can I pay for my order?

TrueTemperSports.com accepts the following payment methods: Credit card (Visa, MasterCard, or American Express), PayPal, Klarna or eGift Card.

Can I purchase/pay with a gift card?

TrueTemperSports.com accepts Gift Cards issued online. Gift Card amount can be applied as payment in your Shopping Cart or Checkout.

How do I check my Gift Card balance?

To check your Gift Card balance, log into your Account and navigate to Gift Cards Tab

What if I find a lower price after I have purchased from your site?

You can buy with confidence from True Temper Sports. If an item you have purchased from TrueTemperSports.com goes on sale for a lower price within 14 days of your original purchase, True Temper Sports will refund the difference. Price Protection Policy only applies to products sold by True Temper Sports. True Temper Sports reserves the right to modify or cancel this policy at any time.

RETURNS

What is True Temper Sport's return policy?

True Temper Sports offers returns on most items purchased on our site within 30 days of receipt of order shipment.

Please note that custom product orders are final and cannot be returned.

Please follow these additional guidelines when making a return to TrueTemperSports.com:

  • Returned items must be returned with all original packaging and accessories (includes box, wrapping or plastic poly bag).
  • Clothing items must be unworn and still in new condition with all tags and packaging.
  • No receipt is necessary to process your return, but your order number needs to referenced on original or re-printed packing slip.
  • The online return form will ask for your order number. You can find your order number in the order confirmation email, or by logging into your account.



  • Can I exchange a product?

    We do not offer exchanges on TrueTemperSports.com. If you need a different item, please start a Return for a refund and place a new order at your convenience.

    Can I return a product that was a gift?

    Yes. However, please be advised that if the return is accepted, the refund will be applied to the original form of payment. If your product was purchased through an authorized dealer, you will need to contact the dealer to facilitate your return. If your product was purchased directly on TrueTemperSports.com, you can return it as long as it meets our return guidelines.

    Can I return a product to TrueTemperSports.com that was purchased from an authorized dealer?

    We are only able to process e-commerce returns for products that were purchased on TrueTemperSports.com. If you purchased a product from an authorized dealer, please inquire about returning it by contacting the dealer directly.

    How do I start return for a product that was purchased on TrueTemperSports.com?

    To start the return process, log in to your TrueTemperSports.com Account.


    On the Account Summary page, locate the Orders tab. Select the order from which you wish to return a product. To start the return process, click on the 'Return' link and select the product for return and submit the required form information. We will review your request within 2 business days and approve for a return plus a prepaid return shipping label that will be emailed to you. The status of your return can be found in the 'My Returns' section or your Account

    Can I return a product that was purchased from a True Temper Sports Dealer or Retail Store?

    Unfortunately we are only able to process returns for products purchased directly on Truetempersports.com. If you purchased a True Temper Sports product elsewhere from an authorized dealer or retail store, please inquire about returning it by contacting the dealer directly.

    How do I return a product paid for using Klarna as my payment method?

    As soon as your return is received, we will issue a refund and any Klarna payments already made will be refunded to your original payment method and your remaining payments for that purchase will be canceled. After Truetempersports.com issues a refund, it takes Klarna around 5-7 business days to process and post your refund to your original payment method. Learn More about Klarna

    Returns and refunds of orders placed using Klarna are subject to our our return and exchange policy. To return your item(s), use our return shipping label.

    LIMITED WARRANTY

    What is the limited warranty policy?

    True Temper Sports carry a limited warranty that varies by product type. Please refer to the chart below.

    Sport Product Warranty Warranty Period Details
    Baseball Hybrid Baseball Bats
    Aluminium Baseball Bats
    1 Year Read Full Baseball Warranty
    Lacrosse Heads & Sticks/Handles 6 Months Read Full Lacrosse Warranty
    Protective Gear, Pads, Bags $ Apparel 30 Days
    Hockey One Piece Sticks 30 Days Read Full Hockey Warranty
    Protective Gear, Pads, Bags & Apparel 90 Days
    Helmets 1 Year
    Stock Skates 90 Days
    Custom Skates 6 Months-Boots
    12 Months-Blades & Holders
    Golf Shafts Please contact your club and shaft dealer where purchased
    How long does it take for a warranty claim to be reviewed and processed?

    Once you have submitted the warranty form, we will review your claim within 7 business days and will contact you as soon as the review is complete.

    Links to Warranty Claim Forms:
    BASEBALL WARRANTY CLAIM FORM
    HOCKEY WARRANTY CLAIM FORM
    LACROSSE WARRANTY CLAIM FORM

    SHIPPING

    When will my order ship?

    If you requested Ground shipping, your order will normally ship within 24-48 hours from our warehouse. Orders with expedited shipping placed before 12pm CST will ship the same day.

    How will my order be shipped?

    TrueTemperSports.com orders will ship via FedEx to the US and Canada.

    Can I ship to an international address?

    TrueTemperSports.com can only ship orders to the United States & Canada

    What is the cutoff time for Expedited or Express delivery?

    If you requested Ground shipping, your order will normally ship within 24-48 hours from our warehouse. Orders with expedited shipping placed before 12pm CST will ship the same day.

    What is the shipping and handling cost for my order?

    Ground, Expedited and Express FedEx shipping fees to the US & Canada will be displayed in your Shopping Cart.

    How do I track my order?

    You will receive a shipping confirmation email which will provide a link to track your order. In addition, you may login to Your Account and view your Order tracking information.

    Can I ship to an APO/FPO address?

    No, unfortunately True Temper Sports cannot ship to APO/FPO address.

    CUSTOM PRODUCTS

    How do I create an account to shop on truesports.com?

    You will just need to provide us with some information and set up your new account here.

    What should I do if I forget my password?

    You will have an opportunity to enter a promotional/discount code on the shopping cart page. Once you've added everything you are ordering to your shopping cart, there is a field to enter your code on the right side of the page. Enter your code, then click "Apply" before proceeding to checkout.

    Where do I enter a promotional or discount code?

    You can retrieve your password by providing us your email address here.

    How can I pay for my order?

    Truesports.com invites you to pay for your order using either PayPal, or a Visa, MasterCard, or American Express credit or debit card.

    Can I purchase/pay with a gift card?

    No- we are unable to accept gift cards for online orders.